**Effective Date: ** 24/06/2026
1. INTRODUCTION
Welcome to Prime Medical Supplies (“Prime Medical Supplies”, “we”, “us”, or “our”).
These Terms and Conditions govern your use of our website, products, and services. By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not use our website or purchase products from us.
Prime Medical Supplies reserves the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon publication on our website.
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2. COMPANY INFORMATION
Prime Medical Supplies Pty Ltd
ABN: [Insert ABN]
Address: Unit 7, 51 Owen Street Glendenning, NSW 2761 Australia
Phone: [Insert Phone Number]
Email: [email protected]
Website: www.primemedicalsupplies.com.au
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3. USE OF WEBSITE
You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions.
You must not:
* Use the website in any way that violates applicable laws or regulations.
* Interfere with the operation or security of the website.
* Attempt to gain unauthorised access to systems, data, or accounts.
* Upload malicious software, viruses, or harmful code.
* Reproduce, distribute, modify, or exploit website content without written permission.
We reserve the right to suspend or terminate access to the website if we believe these Terms have been breached.
4. PRODUCT INFORMATION
Prime Medical Supplies makes every effort to ensure product descriptions, specifications, pricing, and images are accurate.
However:
* Product images are for illustration purposes only.
* Colours and packaging may vary from those displayed online.
* Product specifications may change without notice.
* Information provided on the website is general in nature and should not be considered medical advice.
Customers should consult a qualified healthcare professional before purchasing or using medical products where appropriate.
5. MEDICAL DISCLAIMER
Products sold by Prime Medical Supplies are not intended to replace professional medical advice, diagnosis, or treatment.
Customers are responsible for ensuring products are suitable for their intended use and for following manufacturer instructions.
Prime Medical Supplies accepts no responsibility for misuse, incorrect application, or failure to follow product instructions.
6. ORDERS
All orders are subject to acceptance and availability.
We reserve the right to:
* Refuse any order.
* Limit quantities purchased.
* Cancel orders where pricing, stock, or product information is incorrect.
* Verify customer information before processing an order.
An order confirmation does not constitute acceptance of an order. Acceptance occurs when products are dispatched.
7. PRODUCT AVAILABILITY
While we strive to maintain adequate stock levels, product availability cannot be guaranteed.
As a supplier with a large product range, stock levels may vary and certain products may be temporarily unavailable.
If an item is unavailable:
* We may provide an estimated delivery timeframe.
* Offer an alternative product.
* Provide a refund for unavailable items.
8. PRICING
All prices displayed on our website are in Australian Dollars (AUD).
Unless otherwise stated, prices include GST.
We reserve the right to change prices without notice.
In the event of a pricing error, we reserve the right to cancel or amend the order and provide a refund where applicable.
9. PAYMENT TERMS
Payment must be received before goods are dispatched unless otherwise agreed in writing.
We accept approved payment methods displayed on our website.
By submitting payment information, you warrant that you are authorised to use the payment method provided.
10. SHIPPING AND DELIVERY
Prime Medical Supplies delivers throughout Australia.
Delivery timeframes provided are estimates only and may vary due to:
* Courier delays
* Supplier shortages
* Public holidays
* Weather events
* Circumstances beyond our control
Risk in products passes to the customer upon delivery.
Title to goods remains with Prime Medical Supplies until payment has been received in full.
11. RETURNS AND REFUNDS
Returns and refunds are governed by our Refund Policy and applicable Australian Consumer Law.
Customers may be entitled to remedies including repair, replacement, or refund where products:
* Are faulty.
* Are not of acceptable quality.
* Do not match their description.
* Are not fit for their intended purpose.
For hygiene and safety reasons, certain products may not be eligible for return unless faulty.
Customers should contact our customer service team before returning any products.
12. AUSTRALIAN CONSUMER LAW
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer rights, guarantees, or remedies available under the Australian Consumer Law.
Where permitted by law, our liability is limited to:
* Replacement of goods;
* Repair of goods; or
* Refund of the purchase price.
13. THIRD-PARTY PRODUCTS AND LINKS
Our website may contain links to third-party websites or references to third-party products.
Prime Medical Supplies does not control or endorse third-party websites and accepts no responsibility for their content, policies, products, or services.
Accessing third-party websites is at your own risk.
14. INTELLECTUAL PROPERTY
All website content including:
* Logos
* Graphics
* Product descriptions
* Text
* Images
* Design elements
remain the property of Prime Medical Supplies or its licensors.
No content may be copied, reproduced, distributed, or used without prior written consent.
15. PRIVACY
Your use of our website is subject to our Privacy Policy.
By using our website, you consent to the collection, storage, and use of information in accordance with our Privacy Policy.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Prime Medical Supplies shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
* Use of the website;
* Purchase or use of products;
* Delays in delivery;
* Loss of business;
* Loss of profits;
* Loss of data.
Our total liability in relation to any claim shall not exceed the amount paid by the customer for the relevant product.
17. INDEMNITY
You agree to indemnify and hold harmless Prime Medical Supplies, its directors, employees, contractors, suppliers, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:
* Your misuse of the website;
* Breach of these Terms;
* Violation of any law;
* Violation of any third-party rights.
18. TERMINATION
We may suspend or terminate access to our website or services at any time without notice if we reasonably believe these Terms have been breached.
Termination does not affect any rights or obligations accrued before termination.
19. FORCE MAJEURE
Prime Medical Supplies shall not be liable for delays or failures caused by events beyond our reasonable control, including:
* Natural disasters
* Pandemics
* Government actions
* Supplier shortages
* Industrial disputes
* Transportation disruptions
* Telecommunications failures
20. GOVERNING LAW
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
21. CONTACT US
For questions regarding these Terms and Conditions, please contact:
Prime Medical Supplies Pty Ltd
Email: [[email protected]](mailto:[email protected])
Phone: 1300 XXX XXX
Address: Unit 7, 51 Owen Street
Glendenning, NSW 2761
Australia
ABN: [Insert ABN]